In a world dominated by smartphones, it may be surprising to learn that telephobia is a growing problem, especially for those younger members of your team who would rather communicate via email or texting where they have the opportunity to edit their messages. Face for Business reported that 68% of employees say phone calls are their least preferred method of communication and that 50% of 18-24 year olds, 73% of 25-34 year olds and 70% of 35-44 year olds had experienced phone anxiety in the last 12 months. Telephobia isn’t a fear of telephones but a term for phone avoidance where people fear saying the wrong thing, dealing with a difficult customer or not being able to close a call. The spontaneity of a call can be overwhelming, stressful and cause genuine apprehension.

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